Return & Refund Policy

Return - Refund/Exchange Policy

Return Policy

1) Return within 14 days of receiving the item(s) ordered.

2) All item(s) are exchangeable, returnable or refundable EXCEPT for innerwear, face mask and towel due to hygiene reasons.

3) Item(s) can be returned for exchange or refund, provided the item(s) is returned in new and original condition with original product packaging, price tags and labels.

4) Customer shall bear the shipping cost for returning the item(s) to us. However, if we send the wrong or defective item(s) to you, we will bear all the cost of return shipping.

5) Hush Puppies Apparel Malaysia will not be liable for any loss or damage of your return package and/or item(s) handled by your preferred courier company.

6) Returns that do not meet our return policy will not be accepted and will be returned to you at your cost.

7) Only item(s) purchased in Malaysia can be exchanged or refund.

8) Hush Puppies Apparel Malaysia reserves the right for final decision.

9) Hush Puppies Apparel Malaysia reserves the right to amend this policy at any time without prior notice.

10) Returns information as below:
Attention to: Hush Puppies Apparel Cheras Leisure Mall
Address: L1-7,8 & 9, Level 1, Cheras Leisure Mall, Jalan Manis 6, Taman Segar, 56100 Kuala Lumpur.
Contact: 018-279-4805

A) Refund
➢ If the item(s) has been discounted either by promotion or discount codes, the amount refunded will be based on the net amount i.e. paid price for the item(s) less the discount amount as indicated on the invoice.
➢ Delivery charges paid in the original order are non-refundable.
➢ Hush Puppies Apparel Malaysia reserves the right to deny the refund if the item(s) returned are damaged, defective/faulty and not done in accordance with our Return Policy.
➢ Step of Refund:
1) Please fill up the Refund Form here.
2) Once confirmed, we will email you a Refund Confirmation Document.
3) You may need to print the Refund Confirmation Document and put it inside your parcel before courier it back to us.
4) Upon receiving the returned item(s), we will inspect the returned item(s) in good/unworn conditions.
5) The refund process may take up to 7 working days once our team received your returned parcel.
6) The refund value will be credit to your online Store Credit. The Store Credit will be automatically spent for next purchase.

B) Exchange
➢ Exchange is ONLY applicable at Hush Puppies Apparel Boutiques Malaysia nationwide.
➢ Exchange policy is granted for 1 time only for each item.
➢ Hush Puppies Apparel Malaysia reserves the right to deny the exchange if the item(s) returned are not done in accordance with our Return Policy.
➢ Step of In-Store Exchange:
1) You are required to print out the Invoice which you received upon order confirmation before you go to any of Hush Puppies Apparel Boutique.
2) You MUST pass your print out Invoice and the item(s) you wish to exchange to Hush Puppies Apparel boutique and inform the cashier that you wish to do an exchange.
3) Upon receiving the physical item(s), our cashier will inspect the returned item(s) in good/unworn conditions.
4) Our cashier will then inform you to choose which item(s) that you wish to exchange before they could proceed with the necessary steps.
5) Exchange is strictly subject to stock availability.If the item(s) that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stock availability.
6) If the price of the item(s) you wish to exchange exceed the value of the returned item(s), you shall pay for the excess; If the price of the item(s) you wish to exchange lower than then the value of the returned item(s), there shall be NO Refund given.